RETURN POLICY

 

We want you to love your RESIDUE pieces. If something isn't right, we're here to make it right.

 

Return Window

We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, washing, or damage will not be accepted.

 

How to Initiate a Return

Email us at returns@shopresidue.com with your order number and the reason for your return. We'll respond within 1–2 business days with return instructions. Please do not send items back without contacting us first.

 

Return Shipping

Return shipping costs are the responsibility of the buyer. We strongly recommend using a tracked shipping service — RESIDUE cannot be held responsible for returns that are lost or damaged in transit.

 

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, a refund will be issued to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to process and post the refund.

 

Non-Returnable Items

The following items cannot be returned: items marked as final sale, gift cards, and any items returned outside the 14-day window.

 

Wrong or Damaged Items

If you received the wrong item or your order arrived damaged, please email us at returns@shopresidue.com within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund at no cost to you.

 

Shipping

Orders are dispatched within 7-14 business days. Orders may ship in multiple packages. Delivery typically takes 14-21 days depending on your location. Shipping costs are calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.

 

Contact

For any questions about your order, returns, or refunds, email us at contact@shopresidue.com and we'll get back to you within 1–2 business days.